Privacy

Our Commitment to Your Privacy

Smart Royal Service is committed to protecting your personal information and respecting your privacy. We handle personal data responsibly and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Notice explains how we collect, use, store, and protect your personal data, and outlines your rights in relation to that data.

For ease of use, the information is organised into the following sections:

1. About Smart Royal Service and this Privacy Notice
2. The personal data we collect
3. How and why we use your personal data
4. Marketing communications
5. Who we share your personal data with
6. Data security and fraud prevention
7. International data transfers
8. How long we retain your personal data
9. Your data protection rights
10. How you can help protect your personal data
11. How to contact us
12. Website use and cookies
13. Changes to this Privacy Notice

1. About Us and This Privacy Notice

Smart Royal Service is a UK-based delivery and logistics provider. We act as a data controller in relation to the personal data we process.

This Privacy Notice applies to personal data collected through our website, customer interactions, services, and communications.

2. The Personal Data We Collect

We may collect and process the following types of personal data, depending on how you interact with us:

• Contact details (such as name, address, email address, and phone number)
• Account and registration information
• Delivery and service-related information
• Payment and billing details (where applicable)
• Communications with us (including enquiries and support requests)
• Technical data, such as IP address, browser type, and device information
• Website usage data collected via cookies and similar technologies

3. How and Why We Use Your Personal Data

We use personal data only where we have a lawful basis to do so. This may include:

• Providing and managing our delivery and logistics services
• Responding to enquiries and customer support requests
• Managing accounts and transactions
• Improving our services, website, and customer experience
• Complying with legal and regulatory obligations
• Preventing fraud and maintaining security

We do not use personal data in ways that are unfair, unexpected, or misleading.

4. Marketing Communications

We may send marketing communications where permitted by law or where you have given consent.

You can opt out of marketing messages at any time by using the unsubscribe option provided or by contacting us directly. We do not sell your personal data to third parties for marketing purposes.

5. Sharing Your Personal Data

We may share personal data with trusted third parties where necessary, including:

• Delivery partners and service providers
• IT and system support providers
• Payment processors
• Professional advisers and regulators where required by law

All third parties are required to handle personal data securely and in line with data protection laws.

6. Data Security and Fraud Prevention

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.

We also take reasonable steps to detect and prevent fraudulent or unlawful activity.

7. International Data Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or approved contractual protections, in line with UK GDPR requirements.

8. How Long We Keep Your Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, or reporting requirements.

Retention periods vary depending on the type of data and how it is used.

9. Your Data Protection Rights

You have rights under UK data protection law, including the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (in certain circumstances)
• Restrict or object to processing
• Request data portability
• Withdraw consent where processing is based on consent

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. How You Can Protect Your Personal Data

You are responsible for keeping your account credentials secure and for notifying us promptly if you believe your personal data has been compromised.

11. How to Contact Us

If you have questions about this Privacy Notice or how we handle your personal data, you can contact us using the details provided on our website.

12. Website Use and Cookies

Our website uses cookies and similar technologies to operate effectively and improve user experience. Where required, we will seek your consent.

Full details are available in our Cookies Policy.

13. Changes to This Privacy Notice

We review this Privacy Notice regularly and may update it to reflect legal, regulatory, or operational changes.

The latest version will always be available on our website.