Terms and Conditions
Smart Royal Service – Business Terms and Conditions
All Smart Royal Service Business Account products and services are provided subject to our General Terms and Conditions, together with any service-specific terms that apply. These documents are available to view online.
This page sets out our main contractual documents, followed by links to additional terms, pricing information, and user guides relevant to specific products and services.
From time to time, we update our terms and conditions to reflect operational, legal, or regulatory changes. Where material changes are made, updated versions will be published on this page.
Core Terms and Conditions
Below is a list of our principal terms and conditions documents, together with the date each was last updated.
| Document | Last Updated |
|---|---|
| Smart Royal Service General Business Terms and Conditions | January 2026 |
| Specific Terms for Parcel Services | August 2025 |
| Specific Terms for International Services | January 2026 |
| Marketing and Bulk Mail Service Terms | April 2024 |
| Identity Verification Terms and Conditions | April 2021 |
| Age-Restricted Delivery Terms and Conditions | August 2025 |
Additional Information and Useful Links
The following resources provide further detail on our services, pricing, and legal obligations:
- Recent updates to our terms and conditions
- Services provided under applicable UK postal legislation
- Non-account products and services
- Online shop terms and conditions
- Retailer-specific terms
- Credit and payment policies
- Privacy Notice
- Current UK postage and delivery prices
- VAT and tax information
- Online Business Account terms
- UK and international surcharges and correction charges
- International sanctions compliance
- Stamps and specialist products terms
- Data protection and GDPR information
- Welsh Language Scheme (where applicable)
Product User Guides
Certain products and services are supported by detailed user guides, which form part of the overall service framework. These guides explain operational requirements, service features, and customer responsibilities.
Parcel Services
- Smart Royal Service Parcel User Guide
- Express and Tracked Parcel Services User Guide
Marketing, Publishing, and General Correspondence
- Advertising Mail Services
- Sustainable Marketing Mail Services
- Publishing and Business Mail Services
- Other marketing and correspondence solutions
International Services
- International Business Mail
- International Business Parcels
- Tracked Returns (International)
- Commercial International Shipping Services
Other Services Covered by the General Terms
- Response and Reply Services
- Pre-sorted Delivery Services
- Early Collection and Extraction Services
Products Covered by Separate Terms
Some products and services are not covered by the Smart Royal Service General Terms and Conditions and are subject to their own standalone terms. These include, but are not limited to:
- Business Mail Holding and Redirection Services
- Secure Storage and Safekeeping Services
- Same-Day and Timed Delivery Solutions
- Door-to-Door Distribution Services
- Collection-Only or Customer Pickup Services
- PO Box and Mailbox Services
- Specialist Verification or On-Site Services
Full details for these services are available through the relevant product pages.
Changes to Terms and Conditions
We may amend our terms and conditions from time to time. Updated versions will be published on this website, and continued use of our services will be subject to the revised terms.