Terms of Use

1. Introduction and Acceptance

1.1 These Terms of Use explain how you may access and use the Smart Royal Service website (the “Website”).

1.2 By using the Website, you agree to these Terms. If you do not agree, please stop using the Website.

1.3 References to “Smart Royal Service”, “we”, “us”, or “our” mean Smart Royal Service and any affiliated entities.

2. About Us

2.1 The Website is operated by Smart Royal Service, a UK-based delivery and logistics provider.

2.2 Company registration, registered office address, and regulatory details are made available in accordance with UK legal requirements.

3. Privacy, Data Protection, and Cookies

3.1 We are committed to protecting your personal data and complying with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

3.2 Personal data collected through the Website is processed lawfully, fairly, and transparently, as explained in our Privacy Notice.

3.3 We only collect data that is necessary for specified purposes, such as providing services, responding to enquiries, or improving user experience.

3.4 The Website uses cookies and similar technologies. You will be given clear choices where required by law. Full details are set out in our Cookies Policy.

3.5 You have rights over your personal data, including the right to access, correct, or request deletion, as explained in our Privacy Notice.

4. Accuracy of Information and Advertising Standards

4.1 We take reasonable care to ensure that information on the Website is clear, accurate, and not misleading, in line with UK advertising standards.

4.2 Content relating to services, pricing, delivery times, and availability is provided for guidance only and may change due to operational or external factors.

4.3 We do not guarantee that all information will always be up to date, but we aim to correct material errors promptly where identified.

4.4 Any comparisons, claims, or promotional statements are made in good faith and based on information reasonably available at the time.

5. Fair Use and Liability

5.1 Nothing in these Terms limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence.

5.2 To the extent permitted by law, we are not responsible for losses resulting from reliance on Website content that is clearly identified as general information rather than contractual terms.

5.3 These Terms do not affect your statutory rights as a consumer.

6. Intellectual Property

6.1 All content on the Website, including text, branding, logos, graphics, and software, is owned by or licensed to Smart Royal Service.

6.2 You may view and print Website content for personal, non-commercial use only.

6.3 Any other use requires prior written permission.

7. Services and Contracts

7.1 Any delivery or logistics services offered are subject to separate service-specific terms and conditions.

7.2 Contractual commitments are confirmed only when expressly agreed in writing or through confirmed transactions.

8. User Accounts

8.1 Some Website features may require registration.

8.2 You are responsible for keeping your login details secure and accurate.

8.3 We may suspend or close accounts where there is misuse, security risk, or breach of these Terms.

9. User Content

9.1 Where users are allowed to submit content, responsibility for that content remains with the user.

9.2 We reserve the right to remove content that is unlawful, misleading, offensive, or otherwise inappropriate.

10. Links and Third-Party Content

10.1 The Website may link to third-party websites for convenience.

10.2 We are not responsible for third-party content, privacy practices, or availability.

11. Availability and Changes

11.1 We aim to keep the Website accessible but do not guarantee uninterrupted availability.

11.2 We may update the Website or these Terms to reflect legal, operational, or regulatory changes.

11.3 Material changes will be communicated where legally required.

12. Governing Law and Jurisdiction

12.1 These Terms are governed by the laws of England and Wales.

12.2 Consumers may bring claims in their local UK jurisdiction in accordance with applicable law.